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Reserve
Guest disclaimer & admission criteria
Consent & acknowledgement
I hereby consent to my stay and participation in the programs and therapies offered at Pema Wellness, a unit of HEI Hospitalities, Visakhapatnam.
I understand that all treatments and therapies — including massages, hydrotherapy, enemas, colon treatments, nutritional programs, and other doctor-prescribed services — are provided under the guidance of qualified medical professionals at Pema Wellness.
I confirm that I will truthfully disclose all relevant health details, including medical history, allergies, past or ongoing treatments, surgeries, medications and / or addictions.
Medical & therapeutic care
During my stay, I consent to:
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Diagnostic assessments, medical investigations, and prescribed therapies.
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Administration of medications and tests (oral, injectable, radiological, or other as deemed necessary by medical partners of Pema Wellness).
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Following all medical guidance and institute guidelines for my safety and wellbeing.
Should my application not be approved by Pema’s doctors, the advance deposit paid towards reserving my stay will be fully refunded.
Admission criteria
To ensure safe participation in our programs, we kindly request:
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Guests above 70 years of age are requested to undergo prior consultation with a Pema doctor before booking.
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Guests with cardiac, liver, kidney, or lung conditions are requested to undergo prior consultation with a Pema doctor before booking.
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Pregnant women are requested to undergo prior consultation with a Pema doctor before booking.
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As naturopathy treatments are most effective when uninterrupted, guests are encouraged to plan their stay outside their menstrual cycle, as many therapies cannot be performed during this time.
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Guests with active carcinomas, infectious or communicable conditions, tuberculosis, or severe skin disorders may not be suitable for admission. Our doctors will guide you and suggest alternatives if needed.
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Guests with a history of carcinoma, or who have recently undergone surgery, experienced fractures, or acute injuries, are requested to undergo prior consultation with a Pema doctor before booking.
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All guests are invited to share their most recent medical reports and current medications in advance, allowing our doctors to personalise therapies for the best outcomes.
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To ensure your comfort and safety, please share any known allergies (foods, oils, or substances) prior to arrival so treatments as well as diet plans can be adapted accordingly.
Lifestyle & nourishment guidelines
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To preserve the healing environment at Pema Wellness, the consumption of tea, coffee, sugar, aerated drinks, alcohol, cigarettes, tobacco products, gutka, paan, recreational drugs, non-vegetarian food, packed or processed foods, and outside food or beverages are not permitted during your stay.
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Observing these guidelines helps protect both your wellbeing and the collective healing environment.
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If these guidelines are not observed, our doctors may advise modifications to your stay or, if necessary, bring your program to a close.
Declaration of understanding
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Treatment durations recommended prior to admission are indicative. The final program length may vary after detailed consultation, depending on individual health conditions, medication use, or overall vitality. In some cases, an extension or a return visit may be advised.
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I acknowledge that Pema Wellness does not admit guests on life support systems.
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I accept full responsibility for the outcomes of my treatment program, and I agree not to hold Pema Wellness, its doctors, or medical staff liable for conditions that may arise during or after treatment.
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I further accept responsibility should I deviate from prescribed guidelines, including consuming food or drinks outside the permissible plan.
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I consent to Pema Wellness maintaining my medical data for treatment and research purposes, with full confidentiality assured.
I confirm that I have read, understood, and agreed to the above. I provide my consent freely and in full awareness.
Frequently asked questions
Medical programs
I’ve tried everything diets, retreats, supplements. How is this different?
Can this actually work for chronic, long-standing issues?
Will I know what to do once I’m back home?
Can I stay connected to work while doing a medical program?
What if I want to try something shorter before committing?
What if my issue isn’t medical but I just feel drained or off-balance?
Wellness journey
What if I’m healthy but just feel… off?
Can I come with my partner or family?
What if I choose the wrong program?
I only have a few days. Is that enough?
Is this about yoga and spirituality? I just want to feel better.
What if I have a diagnosed issue like PCOS or thyroid? Should I still do a wellness program?
The Sanctuary
Can I book a stay without doing a program?
I want a short luxury wellness weekend. Do you offer that?
Is the property safe for solo travellers?
Do I need to bring anything special for my stay?
Can I book airport pickup from Visakhapatnam?
Our Approach
What makes your approach different from other retreats?
Why do you recommend a minimum of 8 days?
What if I want to explore Pema but can't commit to 8 days?
Do I have to follow strict routines or fast?
What happens after I leave Pema?
Plan your visit
Do you offer help with visa or travel planning?
What's the best way to reach Pema?
What if I want to come for just a few days?
Do I need to prep for my stay?
Is there a fixed intake day or can I come anytime?