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Payment Policy

  • 50% payment of the total payment to be made while submitting the application form and the remainder 50% for booking confirmation after the form has been approved.

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  • All deposits/payments need to be made via online transfer/cheque/demand draft to our below mentioned bank account:

Beneficiary name : HEI Hospitalities Private Limited

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Beneficiary address : Healing Hills, Rushikonda, Visakhapatnam,530045.

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Beneficiary bank : ICICI Bank Ltd

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Beneficiary bank Address : New Delhi - Gopal Das Bhawan CP

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Account number : 135205001071

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IFSC code : ICIC0001352

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Swift code (International transactions) : ICICINBBCTS

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MICR Code : 110229137

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Cancellation and refund policy

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Pema reserves the right to cancel the booking in case of non-payment of above- mentioned advance/final payments as per schedule. Pema Wellness also reserves the right to cancel the booking in case the guest furnishes wrong medical information or found unsuitable for the treatment for clinical or other reasons.

However, the below-mentioned cancellation policy will be applicable in general:

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Terms and conditions:
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  • Cancellation made within 15 days of arrival will attract 100% of the total retreat price.

  • Cancellation made between 15-30 days of arrival will attract 50% of the total retreat price.

  • No-show on check-in date would qualify for no refund and the booking will be considered as cancelled.

  • There will be no refund made for early departure while at the resort.

  • In case the resort is not operational due to Natural Calamities / Global Pandemic / National or Global Emergencies, any refund applicable will be made 3 months after the resort re-opens.

  • Rescheduling period is One year from the date of cancellation. This is applicable only if the cancellation is made due to Natural Calamities / Global Pandemic / National or Global Emergencies.

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