Payment Policy

50% payment of the total payment to be made while submitting the application form and the remainder 50% for booking confirmation after the form has been approved.

All deposits/payments need to be made via online transfer/cheque/demand draft to our below mentioned bank account:

Beneficiary name : HEI Hospitalities Private Limited

Beneficiary address : Healing Hills, Rushikonda, Visakhapatnam,530045.

Beneficiary bank : ICICI Bank Ltd

Beneficiary bank Address : G1, My Fair Apartment, Yendada, Visakhapatnam

Account number : 479105000060

IFSC code : ICIC0004791

Swift code (International transactions) : ICICINBBNRI

MICR Code : 530229027

Cancellation and refund policy

However, the below-mentioned cancellation policy will be applicable in general:

Cancellation & Amendment Policy

All Room Categories (Including Suites):

21 days or more prior to the date of arrival – No penalty charge.
Between 15-21 days prior to arrival – 50% of the booked retreat price will be charged as a penalty. The balance will be issued as hotel credit, valid for 12 months from the date of issue.
⁠Within 15 days of arrival – 100% of the advance deposit will be charged as a penalty.

Early Departure:

In case of early departure, with respect to the initially contracted stay, 100% of the booked value will be charged, with no refund permitted.

Refunds:

⁠Any applicable refunds will be credited as hotel credit.
Within 21 days of arrival, you are free to change the date or claim a credit note, which will be valid for 12 months from the date of issue.

Special Circumstances

In the event of resort non-operation due to Natural Calamities, Global Pandemic, or National or Global Emergencies, we offer: